There are some step regarding to the drawback of the big companies
1. If you buy some product of the company then company is not responsible for any damages. If your product is damage from the starting, then company will not replace that wether the product was damaged.
for example: I baught Eureka Forbes Aqua Guard Water Purifier Total with RO. The total price is Rs. 14,500. After a little day this product occurs major problem. I complaint to the service center, He changed 2 filter (Total Market price Rs. 1200) but not take any charges to me, after 2 day this product occurs problem again. I complainted and then he came and change big machine ( Total Market Price 4600 ) he changed and replace with local machine ( Total market price 3200 ). after it this procedure going to same. I think all parts of the product has been changed but this is not properly worked till now.
I think , I have bought a water container with rate Rs. 14,500. This is the shameful.
2. If you bought any product, after that company give only consolation.
3. If your product is damage after the warranty period, then company take more charges than any other.
4. If any parts of your product still on working then company may change that part and tell, this is damaged.
5. If your product is occurring any problem, and you carrying to customer center, then you can not say anything forcefully, otherwise you will have to pay more than the normal.
for example. My Samsung color television is occurring some problem. I had carried to customer service centre, he put my television 15 day, but my television is not properly working till now. Total bill Rs. 2000.
The total cost of my television is 6000
and many more. I think everybody knows.
Have a nice day.